By Lynna Chandra | Trustee
In April 2009, Rachel House signed a 2-year Pediatric Palliative Care Training assistance with Singapore International Foundation. This was to be the first pediatric palliative care training available for medical professionals in Indonesia, and the training that launched Rachel House’s palliative care service.
On October 3rd 2013, the team returned to conduct an audit of the medical team they have trained, and to review the outcome and impact of the 3-year program (program extended by 1 year) that consisted of 8 weeks of training.
The audit team went on visits to patients’ homes to assess the quality of care that is being provided by the Rachel House nurses to the patients and their families. Rigorous reviews were conducted on patient reports and documentation, medical and operational protocols of the service. Nurses’ critical thinking was tested, systems and processes audited.
The team also reviewed the nurses’ presentation skills, to assure themselves that the knowledge imparted to the team will be disseminated to others in Indonesia.
We were thankful to Singapore International Foundation for organising the audit team (wonderful volunteers) to systematically review the work and patient care by Rachel House's team - all of which gave us an opportunity to improve the quality of our service.
Rachel House was also fortunate to have a nurse volunteer, Lyn Rhodes-Cheong, from Durham (UK) to work with the nursing team for 2 weeks following the audit to implement the recommendations by the Audit Team.
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