Increasing Inclusion in Somalia

We are looking to strengthen our partnerships with the local organisations that have partnered with us to make our mission possible in  Somalia, Philippines, Indonesia, and Poland/Ukraine!

As we enter the second semester of our third year of operation we celebrate our team, our partners and our global supporters for helping us get this far. Loop 'flips the script' by putting the power to speak in the hands and voices of affected people, without any of the limitations, biases, or dangers of more conventional feedback processes delivered by Governments or aid organisations bilaterally. We 'Make All Our Voices Count' by putting people and their experiences at the centre of the accountability platform, rather than those with funding, power and deliverables. 

Our mission speaks of a shift in power from organisations to communities and people.

Loop enables people in communities to feedback about humanitarian services they receive, freely, safely, and independently, in their own language. Loop uses simple technology and multiple access (SMS, WhatsApp, Messenger, web, and voice) to break down language and digital divides.

Launched in Zambia 2021, Loop also operates in Somalia, Philippines, Indonesia, and Poland/Ukraine.

To this day, Loop has received 3.891 pieces of feedback, the majority from women from living in the six countries we have currently operations in. We have sent 1.479 replies, 19% of them have come from some of the 538 organisations using our platform.  During this time we have registered 135 sensitive cases and have done our best to transform this data recollecting process into a tool that can enable fast and informed changes within the global humanitarian sector and empower communities with high social fragility to shape the quality of services they receive.

Loop has become a transformative  tool because it reimagines accountability:

• A remote tool for communities to self-initiate feedback. 
• Independent and neutral: people feedback about what's important to them.
• Reduces duplication/confusion about where to give feedback, but compliments other feedback tools to give people choices. 
• Meets global best practice standards and donor requirements for feedback, M&E, complaints, and SEAH reporting.
• No internet connection required: Loop services are accessible by phone. Individuals in communities can safely use Loop on a shared phone, and there are no network costs. 
• Responds to messages in near real-time
• Safe reporting of sensitive topics: users can remain anonymous and choose what data they share.

Loop is unique: a global public good enabling greater information sharing and agency across humanitarian/development action.

On behalf of our global team we thank you for your valuable support. We will come back shortly with other opportunities for you to join forces with us in the global challenge of power redistribution.