By Rob Carter | Director of Fundraising & Marketing
Dear Friend,
You subscribed to email updates from; Free helpline for 100,000 people with MS in UK by Multiple Sclerosis Trust, a project on GlobalGiving. Here's the unedited update from the field:
Providing information & support to people with MS
By Rob Carter - Director of Fundraising and Marketing
Multiple sclerosis is a lifelong, incurable and unpredictable condition. No one can predict how quickly the disease will progress after diagnosis, how effective treatments will be (where available - for many people there are no effective treatments for their form of MS) or which symptoms will occur.
That's why the MS Trust's enquiry service is so important for people with MS - we have a team of experienced information officers available via a freephone line, email and Facebook who provide evidenced-based, constructive and up-to-date information on any topic concerning MS.
The need for this service is as pressing today as it ever has been. The last five months were all in our top eleven busy months (since January 1998); November 2018 was the busiest month ever and was only two calls short of the total number of calls taken in all of 2000. The most frequent enquiries were about disease modifying drugs (DMDs) and the most frequent symptoms that cropped up were pain, spasticity & spasms and altered sensations. All bar nine of the enquiries were completed within three days and all bar two within seven days and the average length of an enquiry was 17.0 minutes.
We are committed to continuing to offer this service for free - which is why donations like yours are so important to us; we receive no central or local government funding for this or any other service that we offer.
Thank you so much for supporting the MS Trust and enabling us to continue to provide a friendly, reassuring and helpful voice to people with MS across the United Kingdom. It's only because of you that we can do so - we are truly grateful.
With very best wishes
Rob Carter
Director of Fundraising & Marketing
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