Provide Helpdesks for Nepal Earthquake Survivors

Community Meeting: Community Meeting have been conducted with locals, women’s group, returnees and those aspiring to do so along with ward officials.  These meetings were primarily a shared platform for locals to bring their problems to  a wider audience. In the last three months, Community Frontline Associated (CFAs) have conducted approximately 27 meetings which have been attended by about 1000 locals. The main objective these meetings are to connect locals to concerned ward officials and make them aware about the policies/ provisions introduced by the government. 

Mini Meeting: We also recently began to focus on smaller weekly for 10 - 13 individuals meetings. We learnt that smaller meetings allow us to focus on individual issues, closer to the real problem, and provide a comfortable space for people (who were not used to speaking in front of large sudiences). These meetings are largely focused on returnees, youths, migrant worker’s families. We have seen that many women and people from marginalized community have felt hesitant to speak freely about their problems in larger groups. Mini meetings have allowed Citizen helpdesks team to build a deeper trust and relationships with migrants workers and their families and relatives. This has allowed us to take up more authentic voices to the local bodies and other important stakeholder organizations to address it.

Bulletins: CHD team publishes monthly bulletins which include stories about specific successful or challenging areas.  The bulletins are distributed to 1000s stakeholders. CFAs recite the information in the bulletins to the community people.

Meetings with group consisting local bodies and ward officials: CFAs have formed groups in their respective localities to bridge the distance between local bodies and communities problems raised by those affected by the earthquake. Through such meetings, local bodies have been known to solve problems of individuals caused mainly due to lack of instructions to effectively following procedures.  

Overall, the helpdesks have supported thousands of people have received access to services and been provided knowledge around their rights post the earthquake.  We are grateful for all of you that have supported this project over the years and proud that we have reached our goals.