By Dave Pearson | Project Manager
The following report from one of our family support workers shows what a difference being able to transport our families to and from hospital appointments makes to them.
My support for Karen and her family sometimes involves transporting the family to and from the hospital for appointments. On this particular day, I was visiting Karen in hospital, she was an inpatient and had been admitted with an infection. Karen is 12 months post heart transplant and has to be monitored during any infection.
She had been in hospital for a week. Dad informed me that Karen was being discharged that afternoon. He told me that he could phone mum who would have to get Karen’s sister ready before coming to pick them up (mum and sister have cardiomyopathy) and would take a while before they could come to collect them.
I advised dad that I had two other visits but if he wanted transport home, I could take them on my way to my next visit. Dad was very appreciative and accepted my offer.
On the journey home, dad was able to discuss concerns about his partner and daughters condition. I enabled him to talk and I listened.
This shows how Family Support Worker’s can be flexible with the support they can offer families. This support meant that the family were home within half an hour of being discharged instead of hours waiting for hospital transport or Karen’s mother.
It also allowed mum to relax and not rush to leave the house. Both her and Karen’s sister were able to be at home, waiting for Karen and dad’s long awaited return home
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