Supporting Women through Crisis Pregnancy

by Mother's Heart
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Supporting Women through Crisis Pregnancy
Supporting Women through Crisis Pregnancy
Supporting Women through Crisis Pregnancy
Supporting Women through Crisis Pregnancy
Supporting Women through Crisis Pregnancy
Supporting Women through Crisis Pregnancy
Supporting Women through Crisis Pregnancy
Supporting Women through Crisis Pregnancy
Supporting Women through Crisis Pregnancy
Supporting Women through Crisis Pregnancy
Supporting Women through Crisis Pregnancy
Supporting Women through Crisis Pregnancy
Supporting Women through Crisis Pregnancy

Project Report | Oct 24, 2016
Fail Forward: Safe Staff

By Emily Scott | Project Leader

Admitting failure is scary because we fear judgment and blame. But mistakes are something we should embrace as they force us to see what we have done wrong and positive changes that need to be made.  

Safe staff.

Safe staff are vital for programs working with vulnerable populations. So Mother’s Heart takes strict precautions when we hire new staff (professional references and police checks), but these precautions are not guarantees.

We made the dangerous mistake of hiring someone who was unsafe.

At first this staff member seemed like an asset to the team. He came with a good reference and was willing to learn.

But soon the warning signs came.  He fell asleep during work ours, had very poor hygiene coming to work with dirty clothes and without bathing, constantly pawned his phone, went to coworkers houses to borrow money, and spoke gruffly to clients.  He also delayed in getting a background check – a requirement for all staff – saying he had put his ID card as guaranty at the bank.

Management met with him about his behavior and even had to draft a written warning.

One Monday he just didn’t show up to work. He didn’t show up the next day either.  Worried about him, our social worker went to find his home to see if he was ok.

He was a crystal meth abuser, had gone on a binge over the weekend, and was still coming down from the high. 

This story could have been very different and the alternate endings make us feel sick.

But that sick feeling is good if channeled correctly. We channeled that fear of what could have happened from our mistake into learning. We are as convinced as ever that our clients need to be safe and we will do what it takes to ensure they are.

Now, before we hire new staff we have a list of requirements: 1) Two references (one professional and one personal) 2) A background check 3) A character reference from the village chief 4) prospective staff must be willing for us to go make personal inquiries about them in the communities. It’s a lot. But it’s necessary.

And the staff member with the addiction? Our social workers told his family about a rehab facility and he is not getting the help he needs.

We hope others can learn from this too.  Do what it takes to know who you are hiring, especially for those working directly with clients. We’re relieved nothing truly terrible happened and have put systems in place to make sure it never does.

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Jul 27, 2016
See How They Grow

By Deborah Kneale | Day Care Coordinator

May 4, 2016
The Importance of Partnership

By Wendy Tripp | Story Writer

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Organization Information

Mother's Heart

Location: Phnom Penh - Cambodia
Website:
Facebook: Facebook Page
X / Twitter: Profile
Project Leader:
Zarah Jane Rushworth
Phnom Penh , Phnom Penh Cambodia
$320,445 raised of $450,000 goal
 
1,851 donations
$129,555 to go
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