W2W: Help Us Help Frontline Clinicians

It has been a year and a half since the Witness to Witness Program pivoted to address the COVID-19 related needs of health care clinicians and managers; professionals providing services to the unsheltered and displaced; and people assisting farmers, migrants, the recently detained and newly reunited.   The same underlying principle that has animated W2W from its inception in the summer of 2018 informed all that we have done, are doing and plan to do in the coming year: the helpers need help.  And, frankly, we have also learned that the corollary is true: helping the helpers helps us.  The volunteers, staff and donors who work with W2W know that what we do, what we offer, makes a difference to individuals, to their families and friends, to their workplaces and to their communities.  We hear that every day.   And that makes a difference to us. 

At W2W, it has been a year of hard work --often 60-hours of work weeks -- but the idea we present in our teaching, “compassion doesn’t fatigue; it’s what we cannot do, not what we can do, that exhausts us” holds true for us at W2W.   We have been able to do a lot and have helped others feel more effective ad confident in what they do, despite the unparalleled challenges that so many helpers have faced during the pandemic.   

Sara is a nurse manager who participated in one of the learning collaboratives we held this year for health care managers.  The mother of three school-aged children, all of whom were doing online schooling, she shared anecdotes that vividly illustrated what research has shown: even in families with a mom and a dad, the demands on mothers are higher than on fathers.  One study in six high-income countries including the US found that mothers of children ages 6-14 spent three-quarters of their work time simultaneously caring for their children, which was 30% more time than fathers spent.  Mothers were also interrupted by their children substantially more than fathers.1  That’s what Sara reported to us.  Her peers in the group jumped in with their stories, validating her, and then turning to the kind of sharing that helps: suggestions grounded in lived experience.  Sara, like others in the peer support and learning collaboratives we ran, ended up feeing less anxious and more effective both at home and at her job. 

W2W ran seven peer support groups in the last year.  Each group member participated in one of our 15 webinars that we presented this year to over 2000 people.  Six of our webinars are offered in Spanish as well as English.  One of our webinars on grief was received so gratefully that it spun off three more, responsive to the comments that we received.  The first spinoff was on “How to Support a Friend, Family Member or Colleague Who is Suffering in the Context of  
the Pandemic” and the second was “Helping Children During Times of Uncertainty.”   As Director of the Witness to Witness Program I have over 50 years of clinical, research and activism experience to draw on.  It was powerful when I was able to tell webinar participants who were uncertain what to tell children when a family member had died that in my years of clinical practice and living, I have never had a person say to me, ‘” wish they hadn’t told me the truth about what happened to my loved one.”  The third spinoff webinar specifically addresses the needs of youth during the pandemic, the group that has had the highest rates of anxiety and depression. 

All of W2W’s work is driven by clinical excellence, informed by research and oriented to the social justice impact it can make.  In the coming year we will have more full-time staff and will be able to increase our programming and diversify our offerings.  Here is some of what is on our coming soon list: We will be offering more peer support groups, more learning collaboratives and more webinars.  In addition to the formats we currently use for our webinars, we will be offering shorter-form videos, often using animation to deliver a pithy message.  We will be offering short topical podcasts as well.  All of our content is geared towards helping people build internal and external resources so that they can transform feelings of ineffectiveness into effectiveness and demoralization into vitality.  We help people move from languishing to flourishing.